How much am I charged for shipping?
Our standard shipping fee per pakage is $14.99 All packages arrive by regular Postal Service mail.
What is the estimated delivery time to receive my order?
All orders are processed and shipped within 48-72 hours of having received your order and prescriptions. Please allow 8 to 12 business day delivery for Canadian orders and 16 to 18 business days for international orders from the time your order has been confirmed.
What can slow down the process of my order?
We process your orders as soon as possible. However, if your account information is inaccurate or incomplete, this can slow down the order process. Always ensure that you enter your account information accurately and ensure that all the fields are completed when filling in our on-line forms. Failing to send us your prescription for any items you have ordered that require a prescription will delay your order. Always remember to promptly send us your prescription when ordering prescription items.
What do you accept as payment?
BuyDifferin.com accepts Visa, MasterCard.
Will you accept my insurance?
We are unable to process a claim directly with your insurance company. We will, however, provide you with a proper receipt for insurance purposes. Many insurance companies will reimburse you for your purchases from BuyDifferin.com. Please check with your insurer before ordering.
What is the difference between a brand name drug and a generic drug?
The only genuine difference between most brand name drugs and their generics is the brand product costs more. All generics provided by BuyDifferin.com are rigorously government tested and approved for chemical and medicinal equivalence to their brand name counterparts. Our generics have the same quality, purity and stability as brand name drugs. Generics often cost less because the brand name manufacturer’s patent may have expired, which permits generic drug makers to make the identical product and compete with the brand manufacturer. When the patent expires, patients finally benefit from a fair and free market for the product. So go ahead and take advantage of this benefit. Generics are the smart choice for saving money.
Will you automatically substitute my order with a generic drug if I ordered the brand name drug?
No, we will not automatically substitute any of your orders without your permission and authorization. If you ordered the brand name product, you will get the brand name product and if you ordered a generic product, you will get the generic product.
Why do the pills I received look different than the ones I get from my local pharmacy?
If you have previously been purchasing brand name pills from your local pharmacy, but have purchased the generic equivalent from us, the pills you receive from us will look different. The generic equivalent pills will have the same active medicinal ingredient and work in exactly the same way as their referenced US brand name, but the color, size and shape of the pills may be different. This is generally due to certain laws that restrict generic manufacturers from producing a pill that looks “exactly” like the referenced brand name counterpart. Additionally, the same brand name pills may also look slightly different in different countries than they do in the US. Two good examples are Nexium and Celexa. In the US, Nexium is available as a purple capsule, yet in Canada, Nexium is available as a light pink tablet. Similarly, in the US, Celexa 20mg is available as a peach colored tablet and internationally, the pill is white and slightly smaller than the US pill. In both examples, the US pill and the international pill contain the same active ingredients and are made by the same drug company. However, perhaps to segregate their markets or for other reasons, the drug company decided to make the Canadian or international pill a different color or different dosage form (i.e. tablet vs capsule). Finally, the same generic drug made by different generic companies may look different as well.
Why do the pills I received have a different name than the oneвЂ™s I get at my local pharmacy?
In some cases, drug companies may brand the same drugs under different names in different countries. As such, the product(s) you receive may have a different name than the referenced US name, however, they will contain the exact same medicinal ingredients in the same dosages. A good example of this is the drug Zyrtec. In Canada, Pfizer (the drug company that makes Zyrtec) markets the same brand name drug under the name of Reactine. Drug companies likely do this to segregate their markets or to discourage consumers from buying from different countries.
Is it safe to use my credit card on your website?
Yes, absolutely! Our website uses industry standard security measures, including SSL (Secure Sockets Layer) to ensure a safe and secure shopping experience. We have taken every precaution to make your transaction secure and all account information submitted to us is safely and securely isolated from unauthorized access.</span>
We do not accept returns for any product. Bylaw once a prescription and non-prescription products have been dispensed it cannot be retuned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. The B.C. College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason – Bylaw 5 (33. subsection 1).
If for any reason you do not receive your medication from us within 15 business days from the date of shipment, please contact us to have a refund applied to your credit card equal to the amount charged or a replacement shipment sent to you.
If your medication arrives in a damaged condition, please contact us. We will credit your account or replace your order.